{"id":1446,"date":"2025-10-09T22:06:48","date_gmt":"2025-10-09T22:06:48","guid":{"rendered":"https:\/\/tactjo.com\/en\/?page_id=1446"},"modified":"2025-10-09T22:09:20","modified_gmt":"2025-10-09T22:09:20","slug":"using-technology-in-customer-service-from-interaction-to-excellence","status":"publish","type":"page","link":"https:\/\/tactjo.com\/en\/using-technology-in-customer-service-from-interaction-to-excellence\/","title":{"rendered":"Using Technology in Customer Service &#8211; From Interaction to Excellence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1446\" class=\"elementor elementor-1446\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf5bb2c e-flex e-con-boxed e-con e-parent\" data-id=\"2cf5bb2c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6447987f e-con-full e-flex e-con e-child\" data-id=\"6447987f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-177a8a1e elementor-widget elementor-widget-heading\" data-id=\"177a8a1e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Using Technology in Customer Service - From Interaction to Excellence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12ef8642 e-flex e-con-boxed e-con e-parent\" data-id=\"12ef8642\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21a45779 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"21a45779\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">General Objective: To enable customer service teams to maximize the use of technological tools to provide a seamless, fast, and impressive customer experience across all digital channels.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3908a164 e-grid e-con-boxed e-con e-parent\" data-id=\"3908a164\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d2fe6ef elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7d2fe6ef\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/tactjo.com\/en\/training-programs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b4b99bb elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5b4b99bb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/tactjo.com\/en\/register\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1118c14e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1118c14e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f31b490\" data-id=\"2f31b490\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-46e614ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46e614ff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-80d7cde\" data-id=\"80d7cde\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-261407b4 elementor-widget elementor-widget-image\" data-id=\"261407b4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/tactjo.com\/en\/wp-content\/uploads\/2025\/10\/Using-Technology-in-Customer-Service-From-Interaction-to-Excellence-1024x683.png\" class=\"attachment-large size-large wp-image-1449\" alt=\"using technology in customer service from interaction to excellence\" srcset=\"https:\/\/tactjo.com\/en\/wp-content\/uploads\/2025\/10\/Using-Technology-in-Customer-Service-From-Interaction-to-Excellence-1024x683.png 1024w, https:\/\/tactjo.com\/en\/wp-content\/uploads\/2025\/10\/Using-Technology-in-Customer-Service-From-Interaction-to-Excellence-300x200.png 300w, https:\/\/tactjo.com\/en\/wp-content\/uploads\/2025\/10\/Using-Technology-in-Customer-Service-From-Interaction-to-Excellence-768x512.png 768w, https:\/\/tactjo.com\/en\/wp-content\/uploads\/2025\/10\/Using-Technology-in-Customer-Service-From-Interaction-to-Excellence.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"Using Technology in Customer Service - From Interaction to Excellence\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64dfd0ea elementor-widget elementor-widget-n-accordion\" data-id=\"64dfd0ea\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1690\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1690\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Modules <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1690\" class=\"elementor-element elementor-element-63ac4f0 e-con-full e-flex e-con e-child\" data-id=\"63ac4f0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6facda55 elementor-widget elementor-widget-text-editor\" data-id=\"6facda55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>The Philosophy of Customer Service in the Digital World:<\/strong><ul><li>How have customer expectations changed in the digital age? (Speed, transparency, personalization).<\/li><li>From reactive to proactive: Using data to predict and solve customer problems before they occur.<\/li><\/ul><\/li><li><strong>Customer Relationship Management (CRM) as the Central Brain:<\/strong><ul><li>Not as a recording tool, but as a platform for personalized service: Fully understanding the customer&#8217;s history.<\/li><li>Using a CRM system to automate follow-ups and remind the service team of important customer deadlines.<\/li><\/ul><\/li><li><strong>The Art of Communication via Multiple Digital Channels:<\/strong><ul><li><strong>Email:<\/strong>\u00a0Writing clear, professional, and error-free responses, using smart templates to speed up service without losing a personal touch.<\/li><li><strong>Live Chat and AI:<\/strong>\u00a0How to manage quick and effective conversations, and when to escalate the conversation to a human representative.<\/li><li><strong>Social<\/strong><strong> media:<\/strong>\u00a0Managing complaints and suggestions in a public space with intelligence and professionalism.<\/li><\/ul><\/li><li><strong>Internal Collaboration Tools for Better Service:<\/strong><ul><li>Using platforms like (Teams, Slack) for quick communication with other departments (technical, sales) to solve complex customer problems immediately.<\/li><\/ul><\/li><li><strong>Measuring Digital Customer Satisfaction:<\/strong><ul><li>Using simple tools like instant satisfaction surveys (CSAT) after each interaction.<\/li><li>Analyzing conversations using analytics tools to understand common customer pain points<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-11c02f9a\" data-id=\"11c02f9a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-789bc8cb e-flex e-con-boxed e-con e-parent\" data-id=\"789bc8cb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Using Technology in Customer Service &#8211; From Interaction to Excellence General Objective: To enable customer service teams to maximize the use of technological tools to provide a seamless, fast, and impressive customer experience across all digital channels. Back Register Modules The Philosophy of Customer Service in the Digital World: How have customer expectations changed in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1446","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/pages\/1446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/comments?post=1446"}],"version-history":[{"count":4,"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/pages\/1446\/revisions"}],"predecessor-version":[{"id":1452,"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/pages\/1446\/revisions\/1452"}],"wp:attachment":[{"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/media?parent=1446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}