{"id":1426,"date":"2025-10-09T21:37:48","date_gmt":"2025-10-09T21:37:48","guid":{"rendered":"https:\/\/tactjo.com\/en\/?page_id=1426"},"modified":"2025-10-09T21:40:42","modified_gmt":"2025-10-09T21:40:42","slug":"service-development-program-and-process-simplification","status":"publish","type":"page","link":"https:\/\/tactjo.com\/en\/service-development-program-and-process-simplification\/","title":{"rendered":"Service Development Program and Process Simplification"},"content":{"rendered":"\t\t
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Service Development Program and Process Simplification<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Overall Goal: To qualify participants to re-engineer processes to improve efficiency and service quality.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Diagnosing the Current State of Processes<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Modules <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  • Module 1.1:<\/strong>\u00a0Concepts of Process Improvement vs. Business Process Re-engineering.<\/li>
  • Module 1.2:<\/strong>\u00a0Process Analysis Tools (Flowcharts, Swimlane Diagrams).<\/li>
  • Module 1.3:<\/strong>\u00a0Identifying Waste (The 8 Wastes) in processes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    Simplification Methodologies (Lean & Six Sigma)<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • Module 2.1:<\/strong>\u00a0Lean principles for eliminating waste.<\/li>
    • Module 2.2:<\/strong>\u00a0Introduction to Six Sigma (DMAIC) for quality improvement.<\/li>
    • Module 2.3:<\/strong>\u00a0Practical application of the DMAIC methodology.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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      Radical Redesign using Design Thinking<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • Module 3.1:<\/strong>\u00a0Deeply understanding user needs through Design Thinking.<\/li>
      • Module 3.2:<\/strong>\u00a0Re-designing services from scratch based on user experience.<\/li>
      • Module 3.3:<\/strong>\u00a0Building and testing prototypes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        : Automation and Digital Transformation of Processes<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        • Module 4.1:<\/strong>\u00a0Automating routine processes (RPA – Robotic Process Automation).<\/li>
        • Module 4.2:<\/strong>\u00a0Developing Workflow Systems.<\/li>
        • Module 4.3:<\/strong>\u00a0Change management to ensure adoption of new processes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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          : Comprehensive Application and Impact Measurement<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          • Module 5.1:<\/strong>\u00a0A comprehensive practical project to re-design a selected process.<\/li>
          • Module 5.2:<\/strong>\u00a0Setting Key Performance Indicators (KPIs) to measure improvement.<\/li>
          • Module 5.3:<\/strong>\u00a0Building a plan for continuous improvement.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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            Service Development Program and Process Simplification Overall Goal: To qualify participants to re-engineer processes to improve efficiency and service quality. Back Register Diagnosing the Current State of Processes Modules Module 1.1:\u00a0Concepts of Process Improvement vs. Business Process Re-engineering. Module 1.2:\u00a0Process Analysis Tools (Flowcharts, Swimlane Diagrams). Module 1.3:\u00a0Identifying Waste (The 8 Wastes) in processes. Module 1.1:\u00a0Concepts […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1426","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/pages\/1426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/comments?post=1426"}],"version-history":[{"count":4,"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/pages\/1426\/revisions"}],"predecessor-version":[{"id":1431,"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/pages\/1426\/revisions\/1431"}],"wp:attachment":[{"href":"https:\/\/tactjo.com\/en\/wp-json\/wp\/v2\/media?parent=1426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}