Quality Assurance and Quality Control
Operational Excellence and Competitive Advantage
Quality Assurance as a Tool for Competitive Advantage
- Shifting from viewing quality assurance as a cost to considering it an investment in competitive advantage.
- Linking high quality to increased market share and profitability.
A Proactive Framework for Quality Control
- Developing early warning systems to detect potential quality problems before they occur.
- Using Predictive Analytics in quality control.
Strategic Quality Auditing
- Directing audit efforts towards reviewing the effectiveness of the entire quality system, not just compliance.
- Assessing the contribution of the quality system to achieving strategic objectives.
Sustained Performance Excellence
- Building a system for operational excellence that ensures sustained high quality.
- Benchmarking performance against industry best practices.