Knowledge Management and Organizational Learning

Building Competitive Intellectual Capital (25 Training Hours)

Back
Register
day 1
Knowledge as a Strategic Asset: Foundations and Concepts
  • Module 1: Components of Intellectual Capital.
    (Human, Structural, Relational) and their interaction.
  • Module 2: The Knowledge Lifecycle.
    (Creation, Sharing, Storage, Application, and Obsolescence).
  • Module 3: Knowledge Governance.
    (Defining knowledge management responsibilities at the organizational level).
day 2
Extracting Tacit Knowledge and Converting it into Explicit Assets
  • Module 1: Advanced Documentation Techniques.
    (Knowledge extraction interviews, storytelling, knowledge mapping).
  • Module 2: Designing and Activating “Communities of Practice”.
    (How to establish and support these communities for spontaneous knowledge exchange).
  • Module 3: Managing Lessons Learned.
    (A systematic process for documenting lessons from projects, successes, and failures).
day 3
Building the Technological and Social Infrastructure to Support Knowledge Flow
  • Module 1: Criteria for Selecting Knowledge Management Systems.
    (Features that encourage sharing, not just storage).
  • Module 2: Motivating Participation and Building Trust.
    (Social and professional incentives, creating a culture of “sharing your best”).
  • Module 3: Content Management.
    (Content categorization, quality assurance, and continuous updating).
day 4
From Knowledge Exchange to Continuous Organizational Learning
  • Module 1: Mechanisms for Learning from Success and Failure.
    (Root cause analysis, pattern recognition).
  • Module 2: Disrupting Dominant Mental Models.
    (Exercises to challenge core assumptions that hinder learning).
  • Module 3: Scenario Planning and Foresight.
    (Using collective knowledge to plan for the future).
day 5
Measuring the ROI of Knowledge Management and Developing an Action Plan
  • Module 1: Knowledge Management Performance Indicators.
    (Leading and lagging indicators, quantitative and qualitative).
  • Module 2: Developing an Organizational Action Plan.
    (Identifying project priorities, resources, and a timeline for implementing knowledge management).
  • Module 3: Leading Cultural Change.
    (How to lead the transformation towards becoming a “learning organization”).

References: The Learning Organization (Senge), The SECI Model (Nonaka & Takeuchi), Intellectual Capital Management.