Developing English Communication Skills
Basic Vocabulary and Phrases (Customer Service Phrases)
- Professional greeting and closing phrases.
- Vocabulary specific to the product or service offered.
- Phrases for empathy and apology.
Listening Skills for Understanding Different Accents
- Listening exercises to focus on main ideas, not every word.
- Recognizing different accents (American, British, non-native).
Pronunciation and Clarity
- Focusing on the pronunciation of sounds that affect clarity.
- Controlling speech speed.
Practical Application through Role-play
- Simulating real calls with different scenarios.
- Immediate correction of common grammar and vocabulary mistakes.